Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
Tenant Resources
Resources
Streamlined Rental Living. Direct Resident Support.
Whether you're looking for your next rental home or are a current C12 Home resident needing to pay rent or submit a repair request, access everything you need below.
Credit Building
Your on time rent payments are automatically reported to major credit bureaus. Effortlessly build, repair, or strengthen your credit score just by paying rent on time.
Resident Perks
Enjoy exclusive access to rewards and savings on everyday spending. Get discounts on dining, online shopping, essential home services, and popular retail brands.
Online Portal
Manage your home effortlessly from any device. Set up automatic payments, view monthly statements, track history, and access lease documents anytime through our secure portal.
24/7 Maintenance
Submit repair requests with photos directly through the portal for fast tracking. For emergency repairs, our dedicated support team is available around the clock to keep your home safe.
Resident Portal
Log into your secure Rentvine portal to pay rent online, set up auto-pay, track maintenance requests, and review your lease documents.
Resident Benefit Package
Discover how our resident package helps you build your credit score with on-time rent reporting, access national perks, and get 24/7 support.
FAQ
Resident & Tenant
Have questions about paying rent, submitting repair requests, or understanding your lease? Browse through our most frequently asked resident questions below to get quick, clear answers on living in a C12 Home managed property.
Can you hold a property for me?
No. Properties are leased on a first-come, first-served basis once a completed application and supporting documents are submitted. We recommend applying as soon as possible to secure your home.
What move-in costs are required?
In accordance with Ontario rental guidelines, standard move-in costs require payment of first and last month’s rent prior to key handover.
How old do I need to be to apply?
Applicants must be at least 18 years of age or otherwise legally capable of entering into a binding Ontario residential lease agreement.
Who needs a cosigner?
A cosigner may be required if an applicant does not fully meet standard income, credit, or rental history requirements. Cosigners must pass financial screening and sign a guarantor agreement.
How do I apply?
Applications are submitted directly online through our website. You will complete a digital application and upload supporting documentation, including proof of income and government ID.
How do I pay rent?
All rent payments are handled conveniently through your secure Rentvine Tenant Portal. You can make one-time payments or set up automated bank transfers.
What is your pet policy?
Please contact C12 Home Management before bringing a pet into the home. While Ontario law generally permits pets, specific condominium corporation rules or property declarations may apply.
What if my roommate stays and I move out?
What if my roommate stays and I move out?
Who handles repairs and maintenance?
C12 Home handles all routine property maintenance and repairs. Simply submit a maintenance request through your Tenant Portal. Tenants are only held responsible for damage caused by negligence or misuse.